Get Help with RuneChat
We're here to assist you with any questions, concerns, or issues you may have regarding our platform.
Customer Support AvailabilityOur support team is available through the on-site support ticket and moderators/admins. You can submit a ticket by following these steps:
Our response time may vary depending on our workload during different times and days. Please be patient while we work on resolving your issue.
Live Chat SupportWe also offer live chat support for some issues. However, due to technical limitations and staffing availability, not all problems can be resolved through this channel.
Email SupportYou can email us with any questions or concerns that aren't urgent. We'll get back to you as soon as possible, but please allow 24-48 hours for a response during non-busy periods.
Help-Centre AccessIf your issue is resolved through our FAQ and Help Centre sections, we encourage you to use these resources first before reaching out to us directly. Our team maintains this section regularly to ensure accurate and up-to-date information on common issues.
FAQ ReferencesWe have a comprehensive list of frequently asked questions available in the "Help" tab at the top of our platform's page. This includes troubleshooting guides, gaming tips, and more.
Verification or Account-Help SupportIf you need assistance with verifying your account or require help resetting your password, please contact us.
Responsible Gambling AssistanceWe take responsible gaming seriously. If you're concerned about your behavior or someone else's, we encourage you to reach out to us through the on-site ticket system for guidance and resources.
Technical SupportFor technical issues related to our platform, please try troubleshooting by checking our Help Centre first. We have extensive guides and tutorials to resolve common problems.
If you still need assistance after reviewing these steps or finding solutions in our Help Centre, you can submit a support ticket using the on-site form.
Complaint or Dispute GuidanceIn case of any disputes or complaints regarding your experience with RuneChat, please follow this process:
We strive for fairness in all matters and appreciate your input on how we can improve our services.
Communication Response ExpectationsPlease allow up to 24-48 hours for responses during non-busy periods, and we may reach out if additional information is needed from you. Our response times are not guaranteed but reflect our commitment to providing the best support possible under varying circumstances.
Remember that each case handled by our team requires care and attention. Your understanding of these operational specifics will allow us to better assist your concerns in a timely manner while ensuring all issues receive the attention they deserve.
Mobile and Desktop Support AccessibilityOur platform is accessible through both mobile devices (smartphones, tablets) and desktop browsers due to extensive optimization for different screen types. If you encounter any difficulties accessing our site or services, please don't hesitate to get in touch with us via support ticket so that we can assist further.
Thank you for choosing RuneChat as your gaming community of choice!
